Terms & Conditions: These terms govern your use of our website and booking services. By accessing our website, submitting a booking request, or using our services, you agree to be bound by these terms.
1. Service Description
We provide cab booking, taxi services, airport transfers, outstation travel, local rentals, and related transportation services. Service availability may vary based on location, vehicle type, driver availability, traffic, weather, and operational conditions.
2. Booking and Confirmation
- A booking is considered confirmed only after we accept your request via phone, WhatsApp, email, or formal confirmation.
- You must provide accurate details including pickup point, destination, date, time, and contact number.
- We reserve the right to reject or cancel any booking if details are incomplete, inaccurate, or suspected of misuse.
3. Fares and Payments
- Fares may be calculated based on distance, time, package type, tolls, parking, waiting charges, night charges, interstate taxes, and other applicable fees.
- Any fare estimate shown on the website is indicative unless explicitly stated as fixed.
- Payment may be collected in cash, online via UPI, bank transfer, card, or any other approved payment method.
- You are fully responsible for all applicable charges related to your completed trip.
4. Cancellation and Refunds
- Cancellations made before vehicle dispatch may be subject to a cancellation fee.
- If a vehicle has already been assigned or dispatched, charges may apply even if the trip is not completed.
- Refunds, if applicable, will be processed according to the final booking terms and payment method used.
- Waiting time, tolls, parking fees, and completed travel portions are generally non-refundable.
5. Customer Responsibilities
You agree to:
- Provide correct booking details.
- Be available at the pickup location on time.
- Treat drivers and staff respectfully.
- Avoid carrying illegal, dangerous, or restricted items.
- Ensure children are supervised and safely seated where required.
6. Driver and Vehicle Conduct
We aim to provide safe and professional service. Drivers reserve the right to refuse or terminate a trip if there is abusive behavior, illegal activity, unsafe conditions, intoxication, or any situation that compromises safety.
7. Delays and Service Interruptions
We are not responsible for delays caused by traffic congestion, road closures, severe weather, strikes, accidents, mechanical breakdowns, or circumstances beyond our control. We will make reasonable efforts to arrange an alternative vehicle whenever possible.
8. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from the use of our website or services. Our total liability, if any, will not exceed the amount paid for the affected booking.
9. Website Use
You must not:
- Misuse the website or its infrastructure.
- Attempt unauthorized access to our systems.
- Submit false or misleading booking information.
- Copy or reuse website content without explicit permission.
- Use the website in a way that harms our brand reputation or operational systems.
10. Intellectual Property
All website content, logos, text, images, layouts, and designs are owned by us or used under proper licensing. You may not reproduce or distribute them without written approval.
11. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which details how your personal data is collected and protected.
12. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the website or services after updates indicates your acceptance of the revised terms.
13. Governing Law
These terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts applicable to our business location in Hyderabad, Telangana.
14. Contact Us
For any questions regarding these Terms & Conditions, please reach out to us through the contact details listed on our website.